Chipstars Casino - Player's payout has been delayed.

It is with a heavy heart that I write this complaint. The casino has not paid out 3000 CHF for 17 days. I am a VIP player. This is a casino with which I have had excellent experiences so far; in April, I created a profile based on their "highest security rating" at the time from Casino Guru. Everything was great. Excellent communication with the staff, express payouts within a few hours, all of which led me to write the best reviews about them everywhere. But one problem arose. This casino has started delaying payouts, and the reason is that this casino doesn't like players who are in profit.

I will refrain from further writing. I kindly ask Casino Guru to invite them here to get involved in the case and pay out the money.

My account is verified, I played with real money, and I have been an active player with them for 6 months.

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Let me know if you need any changes or further details!

Dear vladan4053,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I used to make withdrawals earlier. The withdrawals were fast, too fast. Mostly the next day immediately.

Even if I contacted them through chat, they would process the withdrawal within an hour, which is why I say it with a heavy heart as I write this complaint.

The withdrawal status is 'pending,' it’s been approved but is waiting for their 'financial department' to release the funds. Their support team on chat says they can't do anything about it.

- Of course, this is just diplomatic language, the real reason for all of this is that the casino doesn't like players who are in profit.

Please, Kristina, invite them to join this discussion and address the issue.