The player from Germany faced delays in receiving a payout from Chipstars.bet. Despite being informed that the payout of €3300 had been approved and that the usual weekly limit would not apply, the player later received a rejection stating it exceeded the payout limit. The issue was resolved when the player confirmed receiving a payout of €3000. We marked the complaint as 'resolved' in our system.
Chipstars Casino - Player’s payout has been delayed.
Amount: €3,300
Chipstars Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Translation
Chipstars.bet delays payout.
On Monday, I was informed that my payout would be escalated to the finance team so it could be processed promptly. By Tuesday morning, I was told that my payout had been approved internally and that I should be mindful of the weekly payout limits of €3000 in the future, but this time €3300 would be okay. This was confirmed again to me on Tuesday afternoon. Late yesterday evening, my payout was rejected on the grounds that it exceeded the payout limit, even though it had allegedly already been approved internally, and I was told the limit did not apply to me this time. In my view, they are clearly trying to artificially extend the payout process.
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1 month ago
Hello MikeG111213,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Chipstars Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed so I would simply recommend to request a payout again for now.
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
Hello,
My account has been fully verified for several months.
Only real money was used for the game.
This morning, in response to my email saying that I did not agree with this because I had been told something different, I was simply sent a link to their terms and conditions.
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1 month ago
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Hello,
Chipstars had promised me a guaranteed payout for this morning, but this guarantee has expired and the payout is still pending. When I asked what such empty promises were about, I received no concrete response, just more empty promises.
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1 month ago
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Chipstars has paid out 3000 €, case can be closed
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1 month ago
Dear MikeG111213,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
