Chipstars Casino - Player claims that payment has been delayed.

Hello, chipstars is giving me the run around on my withdrawl, which they told me would be completed within 24 hours after submission

On Monday morning I made a request for the withdrawal and unlike a previous request it did not happen within an hour like the last one did instead I was waiting and waiting few hours, thinking that I'm show up and it did not so I went back to chipstars website. There I asked customer service if I needed to switch it to eTransfer, as it's the same method I deposited in and they confirmed that I did.

So a few hours after The initial request by switched it to etransfer withdrawal and once again waited a couple hours before returning and questioning about how long it might take for this withdrawal as it's taking longer than it did previously.

At this time The customer service team showed me that all withdrawals are completed by 24-hour period, that would certainly see it by the time reflecting in my account and completed. But it would likely happen much earlier.

At the 20-hour mark I went back to the website and asked him if there was anything wrong because it had been said it would not take the 24-hour maximum and would most likely be done much earlier.

At this time they told me that they had an issue with their payment processor and they could not issue e-transfers for the next 36 hours. I asked if in this case given the circumstances they would permit an LTC withdrawal display did not being the same method of deposit. They gave me the go-ahead and said it would be permittable for me to withdraw as LTC so I didn't cancel my withdrawal but they did so that I could reissue a new one for LTC yesterday morning.

Last night I went back in question them to ensure that was going through and that there would be no problem and I was told there was an issue with my withdrawal and the payment team would contact me before the 24-hour limit was up and I still have yet to hear anything back from the payment team and there's only a few hours left so I thought it would make this preemptively because I don't believe that they're going to follow through and they're giving me the runaround I've included a transcript of the chat I had most recently with support and it seems that I don't feel I trust these guys anymore.

Dear wguy590,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have resolved the issue thanks for your help

Dear wguy590,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru