Dear community and player,
This case is based on a one-off processing error on behalf of our payment provider(we have sent the correspondence to Casino Guru via direct communication, we cannot post such correspondence on public-facing forums due to data protection laws).
The money was sent by us, but got caught up/stuck on the payment provider level, we have initiated a trace routing, and we insist on making this right as soon as possible, we depend on 3rd parties for a resolution here.
We will try to offer an alternative payout method if this can be done within the payment compliance rules.
We apologize for the inconvenience and we are working on this issue at the highest priority level.
Kind regards
Dear community and player,
This case is based on a one-off processing error on behalf of our payment provider(we have sent the correspondence to Casino Guru via direct communication, we cannot post such correspondence on public-facing forums due to data protection laws).
The money was sent by us, but got caught up/stuck on the payment provider level, we have initiated a trace routing, and we insist on making this right as soon as possible, we depend on 3rd parties for a resolution here.
We will try to offer an alternative payout method if this can be done within the payment compliance rules.
We apologize for the inconvenience and we are working on this issue at the highest priority level.
Kind regards