Chilli777 Casino - Player's withdrawal was canceled.

On day 4 I made a withdrawal of 100 euros after spending a lot in this casino that gives me that everything is rigged and after a week waiting today I see that the withdrawal has been canceled by an administrator. What is happening here? I send the photo of the withdrawal where it says "awaiting" and now the photo I took today where it says "set by admin" why is my account verified? This casino should be blocked for scammers. I have also written to them many times to close the account and they do not tell me anything at all and they do not close it. And of course they have not made the withdrawal.

Dear JackerGoya,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please clarify if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have not been able to make withdrawals, the only one was that of 100 euros and after 8 days of doing so they canceled it. My account is verified. Besides, before making that withdrawal because I saw that even if I deposited I did not win, I asked them to close the account on several occasions and they did not respond to my emails and did not close the account. They are scammers and deceive the players. The €100 winnings came from a €20 non-bonus deposit. They are thiefs.

Thank you very much for your reply, JackerGoya. Have you received any explanation from the casino regarding the canceled withdrawal? Before we move forward with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I have not received any explanation, as I already told you, I wrote them several to close the account and they have not told me anything, but they continue to send me SMS with bonuses. It is a scam casino. And I don't know what relevant communication you want me to send you, if they haven't responded to anything. I already sent you the screenshots with the withdrawal made on the 4th and with the cancellation made on the 12th, without any explanation. In fact, yesterday that they sent me an SMS where they gave me 5 more bonuses, I blocked them and deleted them. chillyclub puts in the sender of the SMS.

Did they tell you something? I just made a mistake by giving them another chance I have deposited 20 euros and it turns out that the balance appears in the casino but in no game. And I can't play.

I tell them that the balance does not appear and they tell me that they are sorry but they do nothing, that the account is active and that I should play, but it is not. What is happening in this casino?

I have written to them to return the 20 euros and they do not say anything, what happens is that nothing can be done with these scam casinos?

Thank you very much JackerGoya for your cooperation. I will now transfer your complaint to my colleague Andrej (andrej.p@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear JackerGoya,

I’ve read through this thread and I understand the situation. I’m very sorry to hear about your negative experience with Chilli777 Casino. I’ll contact the casino representatives, and try my best to resolve the issues at hand.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear JackerGoya,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘Unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but closing this complaint as unresolved will at least negatively influence the casino's rating and other players can read about your experience in our review.

As you might know, Chilli777 Casino received a ‘Very bad reputation’ from our review team, which means we would not recommend players to choose this casino under any circumstances. I strongly recommend only choosing casinos that have received at least a ‘Very good reputation’ in the future. You can check the list of the casinos we recommend [here]. I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.