Chilli777 Casino - Player’s withdrawal has been delayed.

I had now waited my 500 eur winnings for this casino 2 weeks. And i had sended severals emails them. Anyone wont answer to me.

Dear Ari,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you in advance for your reply. I hope, we will be able to help you to resolve this case as soon as possible.

Best regards,

Kristina

Kyc is ok. This is first time. Anyone wont answer to my emails.

Have you accumulated your winnings with or without an active bonus, please?

No bonuses. Real money.

Thank you very much Ari1982 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Ari1982,

I looked at your complaint and will do my best to help you. I would like to invite Chilli777 Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

I had made 500e withdrawal in this casino. I asked that chat and they told to send email them. Week ago i send first email. Anyone wont answer. I think that my money is gone now.

We would like to ask the Chilli777 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.