The player from Germany has been struggling to withdraw her winnings for more than two months. The complaint was closed as unresolved as the casino did not respond to us within the given time.
Chilli777 Casino - Player’s withdrawal has been delayed.
Black points: 33
Amount: €250
Chilli777 Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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3 years ago
Translation
Hello, I won 250 euros in this casino and have been waiting for the payout for about 10 weeks when I write to support and they always tell me to wait until I get an email
Automatic translation:
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3 years ago
Dear Sarah,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand it correctly that your account hasn’t been verified yet? Have you received any funds in the past or this were your first withdrawal request? Is the withdrawal still pending inside your account without being processed?
If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
Hello my account was verified before the first deposit, I have already deposited five times and then won
Automatic translation:
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3 years ago
Translation
That was my first payout where I requested there
Automatic translation:
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3 years ago
Thank you very much, Sarah, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Unfortunately,
We haven't receive any respond from the casino yet. Will extend the timer by another 7 days, but if the casino won't reply to us, we will be forced to close the complaint as unresolved.
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3 years ago
The complaint will be now closed as unresolved as we haven't receive any respond from the casino. I'm really sorry that we could not help you more but as the casino is non-responsive, there isn't much we can do. Do not hesitate to contact us if you will come across any trouble in the future, we will gladly try to help.
Best regards,
Nick
Casino.guru
