The player from Sweden had requested a withdrawal almost two months ago, unfortunately, it has been pending since. The complaint was closed as unresolved as the casino did not respond to us.
Chilli777 Casino - Player’s withdrawal has been delayed.
Black points: 180
Amount: €1,500
Chilli777 Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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3 years ago
Translation
I played on Chilli777 and am verified on my account. I won and requested a withdrawal on October 16, 2020. I have not received any money and I have written many emails. They have responded to a few and say it is delayed. Once I got the answer that it was due to corona. I have written both friendly and angry emails, nothing helps. The chat is an echo of the support but very rude. Now I do not know how I can proceed ??
Automatic translation:
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3 years ago
Dear Mojjamam,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask them to shed some light on this matter, but, before we do that, could you please advise if it were your first withdrawal in this casino?
Do I understand correctly that your payment is still pending inside the account without being processed?
I truly hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
Hello!
I am very grateful for help! It is true that my withdrawal remains but not treated! They do not often answer my emails and the only answer I get is that it is delayed. It was my first and only withdrawal.
Regards / Mari-Anne
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3 years ago
Thank you very much, Mojjamam, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
We will now try to contact the casino to ask them to join here and help us resolve the player's issue.
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3 years ago
Translation
Hey!
It feels good that you want to help me! I have forwarded some emails to Petronela + a screenshot. Note there are more emails from me to Chilli777 but most are unanswered!
Mvh / mojjamam
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3 years ago
Translation
Hey!
I see that the time for Chilli777 has soon passed and I guess you have not gotten in touch with them either.
What happens next? Can they just continue? I'm so grateful that you support me and I hope I get my money from Chilli777, but I'm probably a little thoughtful.
With kind regards / mojjamam
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3 years ago
Dear mojjamam,
We haven't receive any answer from the casino yet so we don't know what might be the issue. We will give them 7 more days to respond. Meanwhile, please send us any relevant comunication between you and the casino to nikolas.b@casino.guru. Thank you in advance.
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3 years ago
Translation
Hey!
I wonder what happens after the complaint (if Chilli777 refuses to answer)? Someone has the power to blacklist them and remove any. license? I'm happy for your help, but am beginning to understand that they can drive on and fool people in the future as well. They have no conscience, they still send me offers! Sometimes under Chilli and sometimes under Chilli777.
Mvh / mojjamam
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3 years ago
As we are mostly a casino reviews site, all we can do is to reduce their rating. Although, the amount of reduction depends on more factors. As you can see their rating is already really low that's why we recommend to every player to read the casino terms and some reviews on the selected casino before playing and depositing there.
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3 years ago
Translation
Hey!
I understand and am grateful that you have tried to help me. I do not intend to give up my money without a fight, so I will continue to email Chilli777. I do not know if they read the email, but the chat is so rude that I put no energy on it. In the end, they will probably close my account, but until then I will drive on.
One more time please!!
Merry Christmas and a Happy New Year.
Mvh / mojjamam
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3 years ago
Dear mojjamam,
Thank you for understanding. I'm really sorry we could not help you more in this case. I hope you will still use our services and if you will come across any trouble feel free to contact us. Wish you Merry Christmas and a Happy New Year too.
Best regards,
Nick
Casino.guru
