The player from Austria is experiencing difficulties withdrawing his bonus funds. We rejected the complaint because the player didn't respond to our messages and questions.
The casino doesn't count my 800 euros, you don't get any information and you are just kidding. Please ask the casino, thank you, this is pure fraud, I have fulfilled everything and played through the 10,000 euros wager, so I wanted to pay out the 800 euros for 3 weeks Machining
Dear Johann,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Do I understand correctly that your winnings have been accumulated purely from a No Deposit bonus?
Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Do I understand correctly that your winnings have been accumulated purely from a No Deposit bonus? Thank you.
No, I loaded 50 euros then had a bonus that I implemented in full at the end of the wager I wanted to pay out, but it takes forever I canceled the payout and then put 300 into the payout and see if the 300 will be paid out
So everything is right so it would be paid the bonus would be completely wagered and I am completely verified as I said now it's about 300 euros the casino said it takes up to 21 days I don't know that either
I fully understand your frustration, Johann. However, I will set the timer for additional 8 days and if there’s no development by Monday the week after, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
Hello Johann,
Have there been any developments since our last conversation?