The player from Italy has been waiting for his withdrawal for a month. The complaint was closed as unresolved as the casino did not respond to us within the given time.
Chilli777 Casino - Player’s struggling to withdraw his winnings.
Black points: 53
Amount: €700
Chilli777 Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.6
Chilli777 Casino has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
On 4/05/2021 I made a withdrawal request (on CHILLI 777 CASINO) and I am still pending. Support does not respond to me despite several reminders. In chat they tell me that they can't do anything and that I'll get an email when they're done.
Automatic translation:
Public
Public
3 years ago
Dear Mario,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?
Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, you can post it here.
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Yes, I have passed KYC and already made a withdrawal.
Automatic translation:
Public
Public
3 years ago
Thank you very much Mario for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Public
Public
3 years ago
Hello Mario,
I'm Nick and I'll be helping in your complaint from now on. I would like to ask Chilli777 Casino to join us and help us resolve the player's issue.
Public
Public
3 years ago
Translation
Then?? How do you proceed? We are over 40 days of waiting
Automatic translation:
Public
Public
3 years ago
Dear Marion,
Unfortunately, we haven't receive any respond from the casino yet. Please note if the casino won't reply within the next 7 days, the complaint will be closed as unresolved which may lead to casino's rating deduction.
Public
Public
3 years ago
Translation
It is the worst experience ever. 46 days of waiting at the moment. Support contacted by email at least 10 times without ever receiving a reply. Chat staff who only reply that they do not deal with withdrawals and that I will receive an email when the withdrawal is accepted. Don't play on this platform, it's a scam!
Edited
Automatic translation:
Public
Public
3 years ago
The complaint will be now closed as the casino remained unresponsive. I'm really sorry that we could not help you more but if you will have any trouble in the future again, feel free to contact us, we will gladly help. The casino can reopen the case anytime if they wish to resolve it, as an unresolved complaint may negatively affect the casino's rating.
