The player from India had deposited 5000 INR to the casino, but it was not credited to the gaming account. Despite providing a bank statement and transaction ID as requested, the refund had not been processed after 24 days. After a month, the deposit was credited to his account, and the issue was marked as resolved by the Complaints Team.
ChillBet Casino - Player’s deposit has not been refunded.
Amount: 5,000 INR
ChillBet Casino
Safety Index:Above averageSafety Index
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7.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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5 months ago
I deposited 5000rps, but not credited in my gaming account. After 24hrs hrs they said money not received so asked me my bank statement and Transaction ID. They said money will be refunded in my bank account. I provided everything now 24 days passed they didn't refunded me.
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5 months ago
Dear pranjalhazarika69,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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4 months ago
Dear pranjalhazarika69,
Have you contacted your payment provider regarding the status of your payment?
Has the deposit been credited to your casino account, or has it been returned to your bank account?
Please let me know about any developments in your case. Thank you for your cooperation.
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4 months ago
Dear pranjalhazarika69,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
Dear pranjalhazarika69,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
