The player from Sweden has requested a withdrawal two months ago, unfortunately, it has not been received yet. The complaint was closed as unresolved as the casino did not respond to us.
Cherry Fiesta Casino - Player’s withdrawal has been delayed.
Black points: 92
Amount: €600
Cherry Fiesta Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.7
Cherry Fiesta Casino has a Safety Index of 2.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 years ago
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3 years ago
Translation
Requested a withdrawal 6 Sep 2021 at 17:35.
Have emailed their support several times but they do not respond to emails at all.
Have also asked them to change my email address several times.
Automatic translation:
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3 years ago
Dear Pia,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been given any explanation of what caused the delay?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Hey!
Thanks for quick reply.
I have not received any feedback from the casino on my questions. It seems that they do not answer emails at all. I have also asked them to change my email address because the old one no longer works.
Regards Pia
Automatic translation:
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3 years ago
Thank you very much, Pia, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Pia,
I'm Nick and I'll be assisting you from now on. I will now try to contact the casino and let them know about your issue.
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3 years ago
Unfortunately, the casino did not respond to us yet. Please note that we will be forced to close the complaint as unresolved if they will fail to answer us within the next 7 days, and it may negatively affect the casino's rating.
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3 years ago
Dear Pia,
Unfortunately, as you can see the casino did not respond to us at all.
I'm really sorry that we could not help you out but please do not hesitate to contact us if you will come across any other trouble in the future, we will do our best to help you.
Regards,
Nick
Casino.guru
