Cherry Fiesta Casino - Player’s struggling to withdraw his winnings.

Olen tallettanut suhteellisen paljon rahaa yhteensä monta sataa euroa tälle kasinolle. Cherry Fiesta kasino on antanut todella hyviä bonuksia, jopa 400% ilman erillistä talletusrajoitusta.

Voitin siis yhden kerran huhtikuussa 2021 muistaakseni 265% bonuksella 720 euroa. Olin tallettanut tällöin 100 euroa. Pelasin kierrätyksen loppuun, ja yritin tehdä nostoa. Rahoja ei suostuta maksamaan. Kasino ei vastaa muuten kuin chatin kautta. Myöskään mitään ilmoitusta dokumenttien puuttumisesta ei ole lähetetty.

Dear Markus,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Tarkastin vielä asian. Tili on vahvistettu. Syy näyttää olevan vain siinä, että kasino yrittää välttää maksamista. Omasta mielestä tällainen summa ei pitäisi olla millekään kasinolle ylivoimaista. Härskeintä on se, että kasino on alkanut lähettämään uusia bonustarjouksia tekstiviesteillä.

Tarkastin vielä asian. Tili on vahvistettu. Kasino yrittää välttää maksamista, vaikka mielestäni tällainen summa ei pitäisi olla millekään kasinolle ylivoimaista maksaa. Härskeintä on, että kasino on alkanut lähettämään uusia bonustarjouksia tekstiviesteillä.

Thank you very much, Markus, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Markus,

I apologize for the delayed response. I’m sorry to hear about your negative experience. I’ll contact the casino and try my best to resolve the issue.

I would like to invite Cherry Fiesta Casino to join this conversation.

Dear Cherry Fiesta Casino team,

Can you please state the reason why Markus’ withdrawal has not yet been processed?

We would like to ask Cherry Fiesta Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear markusm17,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. As you might know, Cherry Fiesta Casino received a ‘Very bad reputation’ from us, which means we would not recommend players to choose this casino. I strongly recommend only choosing casinos that have received at least a ‘Very good reputation’ in the future. You can check the list of the casinos we recommend [here]. I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.