On 31st October, I noticed that the casino removed €780 from my balance, citing a breach of Terms & Conditions regarding the maximum winnings limit. However, I was under the impression that the maximum win limit was €3,000, and this deduction seems unjustified. On 30th October, I was informed that my account had been verified, and I was asked to hold off on further withdrawals as new email communications indicated that my account verification had been successfully completed. Despite this, my withdrawal of €1,000 was delayed, and I received no clear reason for the delay at that time.
Following these issues, on 4th November, I successfully withdrew €1,000 to my Skrill account and requested to withdraw the remaining balance. I was assured that the balance would be processed, but the situation remains unresolved, and I am left with no clear explanation for the continued withholding of funds.
In addition to the above issues, my recent withdrawal of €2,000 was canceled by the payments department, and the funds were removed from my balance. The casino cited a breach of Terms & Conditions, claiming I had violated rules, but I have not engaged in any such activities. I have not used a VPN, provided forged documents, abused bonus systems, or engaged in any fraudulent activity. My account verification was completed without issues, and previous withdrawals were processed without problem.
Despite my repeated inquiries to Chalkwins Casino, their support team has failed to provide a satisfactory resolution. I believe that my winnings are being unfairly withheld, and I respectfully request that my withdrawal of €2,000 be processed immediately.
If this issue is not resolved promptly, I will be compelled to escalate the matter by filing a formal complaint with the relevant licensing authority.
Thank you for your attention to this matter. I look forward to your assistance in resolving this situation.
On 31st October, I noticed that the casino removed €780 from my balance, citing a breach of Terms & Conditions regarding the maximum winnings limit. However, I was under the impression that the maximum win limit was €3,000, and this deduction seems unjustified. On 30th October, I was informed that my account had been verified, and I was asked to hold off on further withdrawals as new email communications indicated that my account verification had been successfully completed. Despite this, my withdrawal of €1,000 was delayed, and I received no clear reason for the delay at that time.
Following these issues, on 4th November, I successfully withdrew €1,000 to my Skrill account and requested to withdraw the remaining balance. I was assured that the balance would be processed, but the situation remains unresolved, and I am left with no clear explanation for the continued withholding of funds.
In addition to the above issues, my recent withdrawal of €2,000 was canceled by the payments department, and the funds were removed from my balance. The casino cited a breach of Terms & Conditions, claiming I had violated rules, but I have not engaged in any such activities. I have not used a VPN, provided forged documents, abused bonus systems, or engaged in any fraudulent activity. My account verification was completed without issues, and previous withdrawals were processed without problem.
Despite my repeated inquiries to Chalkwins Casino, their support team has failed to provide a satisfactory resolution. I believe that my winnings are being unfairly withheld, and I respectfully request that my withdrawal of €2,000 be processed immediately.
If this issue is not resolved promptly, I will be compelled to escalate the matter by filing a formal complaint with the relevant licensing authority.
Thank you for your attention to this matter. I look forward to your assistance in resolving this situation.