ChalkWins Casino - Player's winnings have been confiscated.

I deposited 4000€ and won 21900€ then wait to verify me , it took more than 4day to verify me , and when I requested for withdrawal they removed all the money and they said it’s from bonus , seriously my heart will stop.

Dear skordio2022,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you played with a bonus? If so, please forward me the exact link to the bonus you took or a screenshot of the bonus along with its specific Terms and Conditions.

Did you receive the bonus together with your deposit, or was it a free, no-deposit bonus?

Has the casino voided your entire balance, or just capped your winnings to a lower amount?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

you can see in those pictures how I had before they Tabort the whole sum except the €1000 that they accepted now.

I am very disappointed in what they have done. I started reading about this casino after it took over 3 days for them to verify me and after I sent them over 100 emails they responded and verified me.

the profit I won is not easy to forget, and not easy for me to accept that they deleted 20900€ in addition to the 1000€ they accepted now.

I don't remember how I went bonus and what hand after that, the one I remember I had 200€ and started playing until I got a big win on a game like what (70x) after that they became like 3800€ then played for (50€) for each spin and got a big profit of 23800€, after this started playing a little then stopped playing and started contacting customer support and asking if that sum is rich, their answer was it is rich money and I have screenahot on all messages , I asked after this sum about the rich several times at different times, and every time I ask is not with the same staff and everyone accepts that they are rich money.

it's scam casino, I read a little about the casino review on different pages, and everyone who wrote about the casino is bad, everyone started their text with it's a scam and ended the text with it's a scam.

seriously, if they won't send the entire winning money, which is €21,900 (over SEK 270,000), I want my entire €4,000 back that I deposited at the Scam casino.

they are doing something strange on my profile, I looked now and it says more withdrawals that I have not made. You can see in an earlier screenshot that there were 3 withdrawals in total, 2 of which they canceled and one of which they accepted, and now there are 5 withdrawals, something strange they are doing there.

Thank you for providing the screenshots. I have a few more questions to clarify the details of your case.

You mentioned earlier that you deposited €4000 into this casino. Was this a single deposit of such a large amount, or was it multiple deposits that added up to this total? If possible, could you please send me a screenshot from your casino profile that shows the transaction or transactions related to this deposit?

Also, did you activate any bonus with your deposit? Please keep in mind that bonuses often come with a cap on the maximum possible winnings. I would like to emphasize that according to our Fair Gambling Codex, we consider win limits to be unfair and predatory only when they are applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.

all my bets without Bouns (without bonus).

Every time I deposit money I choose without bonus.

Thank you very much, skordio2022, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear skordio2022,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

Since ChalkWins Casino has not yet registered their representative account on our platform, they are unable to respond directly in this thread. However, their live chat agent has advised me to forward the request to their official customer support email. I’ve already done so and am currently awaiting their response. I will keep you updated and let you know as soon as I receive any news.

Thank you for your understanding and patience!

Best Regards,

Kubo

Thank you very much.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear skordio2022,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

In the meantime, I recommend contacting the Malta Gaming Authority and submitting a complaint through their website at https://www.mga.org.mt/player-hub/lodge-a-complaint/. The Gaming Authority has more options and tools to assist players.

You can find more information on how to properly submit a complaint to the regulator at https://casino.guru/submitting-complaints-to-regulators.

Please let me know if you need help with submitting the complaint or if you receive a response from the regulator by emailing me at jakub.m@casino.guru.

I am sorry I could not be of more help on this occasion.

Best regards,

Kubo