ChachaBet Casino - Player was able to register despite being self-excluded in the previous brand.

Hey!

I saw this site on your site and decided to register. I had some issues while registering so I went to their live chat. I asked why does it say something about my phone number already been registered. They told me they brought old accounts from lala.bet. I had account on lala.bet which was closed due gambling problem. Emma or Ella or something like that said I can register with different email and said there won't be issues with duplicate accounts etc. Now they are blaming me with duplicate accounts and they should have never told me to register when they can see clearly that my account had been closed due gambling addiction.

I went to their sister site and for some reason exact same thing, but they told me it's forbidden to register. If I get the chance to play I do, but sucks these same sites always scamming people. Chacha.bet is just rebranded lala.bet etc. I asked them to provide copy of the conversation where they told it's ok to register with different email, but they won't answer my questions nor my provide me with anything useful information. Altho I know they have them, so I hope with your help they will admit they are doing the wrong here.

And can we keep the screenshots private, thanks!

Dear Jorms,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

When you tried registering in ChachaBet Casino for the first time, did you know that they transferred old accounts from LalaBet?

Were you aware of the fact that you were self-excluded in LalaBet Casino when you were unable to create an account with your phone number?

Do you have any screenshots of your communication with customer support telling you that you might open a new account despite your previous one being closed for gambling problem?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I asked about the issues I faced registering, the support said "we are not lala.bet or something, so then I realized that, it's them. She told me I can go ahead and register and that she will delete my other account, but even at this moment it just says the account is blocked. I don't have screenshots about that conversation, but I know they store those. Because not the first time I've had issues with the operator. I even asked her to send copy of chat log to my email, but she said she can't do it. I use incognito mode most of the time, so I couldn't screenshot it.

I have some screenshots, which shows they are just lying and refusing to give info.

I apologize, but because you were aware that your original account was blocked, you should not have created a new account with a different email address. According to the Terms and Conditions, bypassing self-exclusion is prohibited, and it appears that the casino had measures in place to prevent you from playing on their site.

As for your interactions with customer support, without chat transcripts, emails, or screenshots, it is impossible to verify if you were instructed to open a second account after your first one was blocked due to gambling addiction.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.