Cetusgames Casino - Player’s deposit has never been credited to his casino account.

I've deposited and no money has been credited to my account . They then said it there was no transaction and asked for 3 days bank statements. They will be in contact I've been told which is a blatant lie. Not one phone call ,email or anything so I've been chasing after them every week , 2x a week at least and still no correspondence. They have ignored me . Ignored that they have effectively stolen my money . Disgusting pig of an establishment . Are there any lawyers anybody can recommend as I'm now seeking to take them to court over the lack of acknowledgement and lack of any communication or even their willingness to help me at all . There's no other option now but legal oroceedings

Dear redgyportland,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear redgyportland,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

You fu***g theiving cunts . Go to hell . I'll blow you up

I have to warn you that this kind of language, won’t be tolerated and one more attempt to attack or intimidate any Casino.Guru professionals will lead to your profile being permanently blocked on our website. We are here to help players and have zero tolerance for such behaviour.

I'm sure you understand that I do not work for Cetusgames Casino.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

Dear redgyportland,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.