Celsius Casino - Player experiences withdrawal delay and lacks response from support.

I made a withdrawal yesterday which shows as successful but has not arrived in my Binance account. Messaged online support as well as emailed Celsius numerous times and they are not even providing me with the professional courtesy of a response on the matter.

Dear Lottie48,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you made any successful withdrawals from the casino in the past? 
• Could you please share a screenshot of your withdrawal as it appears in your casino account and your attempts to communicate the issue with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Yes I have withdrawn before and yes I am verified. I will send you copies of numerous messages they are not bothering to respond to

Thanks to both parties for your response.

Dear Lottie48,

Kindly contact your payment provider as to why your transaction wasn't processed to your wallet.

Please let me know if there is anything we might help you with, otherwise the complaint will be closed.

Dear Lottie48,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.