The player from Sweden was experiencing difficulties withdrawing her winnings from an online casino due to a discrepancy between her name on her MasterCard and her casino profile. Despite having provided all requested documents, including proof of divorce and name change, the issue remained unresolved. The player's verification process had been ongoing, with some documents such as ID photo, MasterCard photo, bank statement, and two bills with her address not being approved. We attempted to facilitate communication between the player and the casino, however, the player did not respond to our inquiries. Consequently, we were unable to further investigate and had to reject the complaint.
The player from Sweden was experiencing difficulties withdrawing her winnings from an online casino due to a discrepancy between her name on her MasterCard and her casino profile. Despite having provided all requested documents, including proof of divorce and name change, the issue remained unresolved. The player's verification process had been ongoing, with some documents such as ID photo, MasterCard photo, bank statement, and two bills with her address not being approved. We attempted to facilitate communication between the player and the casino, however, the player did not respond to our inquiries. Consequently, we were unable to further investigate and had to reject the complaint.
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