Celebrino Casino Review

The player from Sweden was trying to pass the verification, but then he indicated gambling issues and the casino blocked his account. There was a problem with one of the player's documents, however, the complaint was eventually successfully resolved and the player got paid.

The player from Sweden had faced an issue with Tsars Casino when he had tried to withdraw 1,973.93 Euros. The funds had bounced back due to the player's closed bank account. Despite daily reminders and submission of a bank statement over two months, the casino had not sent the funds to the player's other account and had stopped responding. The player had also raised concerns about the casino's marketing practices towards Swedish players without a Swedish license. The complaints team could not assist in the licensing issue but had managed to get the casino to confirm that the funds had been returned and transferred to the player after a delay due to the closed bank account. The issue had been marked as resolved by the complaints team.

The player from Greece had faced continuous difficulties in withdrawing his winnings from the online casino. Despite various attempts, excuses, and recommendations from the casino, the withdrawal had not been successful. He had provided all necessary proofs and had been waiting for a resolution for weeks. After the player submitted his complaint, the casino sent him a receipt of the money transfer to his account. The player confirmed that the money had been successfully delivered to his account. As a result, we had closed the complaint as 'resolved'.

The player from Germany is struggling with the bank account verification process. Despite providing the necessary documents, the verification has been consistently rejected. Player’s complaint has been resolved successfully.

The player from Italy had his winnings confiscated and account blocked after he was accused of performing chargebacks. The complaint was resolved. Later, it became clear that the casino's accusations were based on a chargeback report sent by their payment provider, which included the player's deposit. After investigating the issue, the payment provider was able to locate the payment and confirm that no chargebacks were performed by the player.

The player from Germany had experienced technical issues with Casoo Casino, including being logged out after each deposit, prolonged wait times for deposit visibility, and various error messages that prevented gameplay. These issues had hindered his ability to use bonus spins and enjoy the games. After the player had communicated with the casino, he decided to close his account and requested the complaint to be closed. We had marked the complaint as 'resolved' in our system.

The player from Greece had had a withdrawal issue with an online casino. After wagering a 50€ deposit, he had had a balance of 955€. However, he had placed a bet of 2.40€, which was above the maximum allowed bet of 2€, leading to the cancellation of his withdrawal and his balance being reduced to 50€. The player had provided screenshots of his betting history and communication with the casino. We had attempted to involve the casino in the discussion, but they had initially failed to respond. The complaint had been marked as 'unresolved' due to the lack of cooperation from the casino. However, after reopening the complaint at the casino's request, the casino had agreed to refund the player 905.59€ with a wagering requirement of X1 and a pre-deposit due to a platform change. The player had accepted this resolution, completed the wagering requirement, and withdrew the remaining balance. The complaint had then been marked as 'resolved'.

The player from Denmark submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player received the bigger part of his winnings and eventually lost the rest.

The player from Sweden has submitted incomplete home address while registering new account. Unfortunately, the withdrawal is now pending due to incomplete verification. Player’s complaint has been resolved successfully.

The player from Germany is unhappy with her winnings being split into several installments based on yearly withdrawal limits. The casino refused to pay the player's winnings because there was a suspicion of breach of T&Cs of the casino. After prolonged investigation and raising the complaint with the Licensing Authority of the casino, the decision was made that the winnings will be paid to the player in monthly installements.

The player sent requested documents to the casino, but his account could not be verified. The casino claims there are similarities with other accounts, so his account was blocked and deposits returned. The player received his money, so we closed this complaint as resolved.