CBet Casino - Player’s withdrawal is delayed at CBet.

CBET - Worst online casino ever - SCAM

Worst casino ever! I decided to try this casino cuz a streamer was playing it, seems to be nice...yeah .. no. Nice to play, but not nice when you dont have your money back after winning.

I win a little 500$... i was so happy. I transfered it (Interac transfer) , and never received it. Im still waiting... after 20 days!!! Imagine if you put 1000$...10000$.. ! For me, 500$, it was a big win and its MY money. So, in fact, I just got stole by CBET.

The live chat people give me automatic answer and the support mail asked me for paper (bank account ect) that i already send 5x!!! Im not able to talk with someone or have concrete help. They offer the french language service, but i feel like they dont understand the problem. Until someone name Lazar, was talking with a good french and i was like... oh yeah ! Finally! But no. He do the same as the live chat, he say that they will check for my money problem and i have no comeback...I was so excited to win in slots, but yeah, its a SCAM. Some people get their money and others dont. After 20 messages, the situation is the same : your transfer is complete. Everything is fine. and me saying... no it is not fine x20.

DONT PUT YOUR MONEY ON CBET, YOU WONT BE ABLE TO GET IT BACK.

I have a lot of screenshots and all, but in french, so i dont think that will help xD but yeah, im very frustrated and sad. If you want to try cbet.. just dont. My advise ❤

Dear Darkora,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Regrettably, we've encountered numerous comparable complaints over the past few days. We remain optimistic that the casino will promptly attend to this matter, though, at present, it appears they have chosen to adopt a No Reaction Policy.

However, please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

Thank you in advance for your reply.

Best regards,

Petronela

My english is not very good.. but, they send me my money. I did not received the interac transfer. But they said that i did. So i prove myself. They send me 100$ Credit on Cbet and tell me the problem was fix lol... like play your 100$ on slots again to lose it.. where is my 400$ also.. so yeah my 500$ is floating somewhere in the hands of someone.

Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 

1 month.

Which games you’ve been playing (live casino games, slots, or sports betting)? 

only slots

Were your winnings accumulated with or without an active bonus, please?

Both, i did complete a bonus, and win like 300$

Total win (500)

Withdraw: 100, 300, 100$

They give me back 100$ on cbet lol that i can withdraw.. and my 400.. is, i dont know where lol.

The big problem is not the prolonged withdraw process... the problem is that they said that my problem does not exist lol 3 support member said oh i see that everything is fine. All your withdraw are complete...after explaining EVERYTHING ... i got that answer , this is so frustrating 🤣 but yeah at this point , i dont have big hope to get my money back. Disgusting.

And yeah i succeed to verification! forgot to tell ^^

Thank you very much, Darkora, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear Darkora,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a CBet Casino representative to join this conversation and participate in resolving this complaint.

Dear CBet Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hellou! Yeah, i dont have hope anymore. 🙁 they just stole my money... i put like 450$ on it, cuz i was sure they are legit due to streamers ane publicity. But yeah, they took the ez way.. "your problem is fix, your money have been send" ... this is not true, i did not receive anything since the 21 september. I keep explaining my situation.. feeling anxious and sad, and finally get no concrete answer. They keep saying the same thing, but they dont understand that i dont receive a mail, a payment, or anything. Somethings wrong, and nothing change. I mean i said... i didnt not receive any paiement or email guys.. and they answered your money is on the way 🤣🤣🤣 but it cant be cuz i cant even accept something.

So i just got stole, and the only thing that i can do, its prevention for others. Dont put your money on this online casino. Sorry for my english, its not my primary language but i do my best to let people know that their money wont return in their pockets.

CBET is a scam guys.

And thank you Guru for trying to help people like me. I will wait for a cbetcasino answer, but for the moment, i dont have hope.

Thanks for trying 🙂

Jeannie

Dear Darkora,

I understand this must be frustrating for you. I have contacted the casino multiple times, so let's wait for them to respond. If they don't respond, we will have one more shot to contact the Curacao Authority.

Your patience is much appreciated.

Kind regards,

Stefan

Dear Darkora,

I have tried to contact the casino repeatedly but had no success. I am afraid, there is not much that can be done without cooperation from the casino's side. I will mark the complaint "unresolved" in our system. I understand this is not a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

There is one more possible way how you can try to get your winnings back - to file a complaint with the gaming authority that regulates the casino - Gaming Curacao. It is possible to file a complaint via the official website (http://www.gaming-curacao.com/) using a "Contact" button or by sending your complaint to info@gaming-curacao.com. Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if it is needed.

If there is any progress with your issue or you need help, please let me know at stefan.m@casino.guru.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Stefan, Casino.Guru

We’ve reopened this complaint at the request of Darkora. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Darkora,

Could you confirm if your problem has been resolved?

I am looking forward to your response.

Kind regards,

Stefan

Yes resolved. Can you delete this post please, i dont want to create some bad publicity to cbet. Thank you.

Dear Darkora,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan