Dear carlos_atilano,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- Have you made a successful withdrawal in the past?
- Have you achieved your winnings with the help of a bonus?
Looking forward to hearing from you.
Best regards,
Tomas
Dear carlos_atilano,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- Have you made a successful withdrawal in the past?
- Have you achieved your winnings with the help of a bonus?
Looking forward to hearing from you.
Best regards,
Tomas
Edited by a Casino Guru admin