CBet Casino - Player's withdrawal is being denied by the casino.

Good afternoon.

I am filing a complaint because the CBET casino has not allowed me to withdraw for the past 2 weeks. Suddenly, they imposed a withdrawal restriction (given that the turnover and bonus conditions were met).

1. This is my first time attempting to withdraw
2. I have completed the entire KYC process
3. I requested the withdrawal over two weeks ago, but they first presented me with one problem, and then another, stating that they have opened a ticket and I must wait for the casino's response.

PLEASE NOTE THAT WE HAVE 2 CBET ACCOUNTS; ONE BELONGS TO MY BOYFRIEND AND THE OTHER IS MINE. HE WAS ABLE TO WITHDRAW WITHOUT ANY ISSUES PREVIOUSLY, NOW I CAN'T. I SPOKE WITH THE CHAT SERVICE TO CONFIRM IF IT WAS POSSIBLE TO CREATE ANOTHER ACCOUNT FROM THE SAME IP WITHOUT ANY ISSUES AND WAS TOLD IT WOULD BE FINE AS LONG AS IT WAS A DIFFERENT DEVICE, WHICH WE ALSO DID. I WAS ALSO TOLD, THERE WOULD BE NO ISSUE WITH THE DEPOSIT BONUS AND THAT I COULD USE IT TOO.

I AM SENDING PHOTOS OF EVERYTHING, PLEASE HELP ME, THERE IS A LOT OF INFORMATION

Dear irlandalarry,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to having multiple accounts in the same household?
• When was the last time you received an update from the casino, and what did it say?
• Have you achieved your winnings with the help of a bonus?

Looking forward to hearing from you.

Best regards,

Tomas

Have you been told why you cannot withdraw your winnings? Is this an internal problem with the casino system or is it related to having multiple accounts in the same household?

They didn't tell me why, even though I asked and they couldn't tell me, that the department of I don't know what, will give me an answer by email, they didn't tell me if it's internal to the casino or because I have 2 accounts with the same IP.

When was the last time you received an update from the casino and what did it say?

The last time I asked yesterday, but nothing, no update, just wait for the email from cbet

Have you achieved your winnings with the help of a bonus?

If I managed to win with the bonus and made the turn over too, therefore everything is legitimate.

Hello, you just sent me this email.

Clearly I did not commit any fraud, I bet as it was said there, I do not understand how someone can commit fraud by betting on sports betting. What can I do to get this problem solved? It's amazing how scam this website is.

Good morning. I would like to know if I can include casino guru in the emails that I am going to answer with the alleged "Fraud" that I make.

I am going to show all the screenshots and give me proof of why I committed fraud, (something that did not exist and they are scamming me)

Let me know if I can include them, and if so, please provide me with an email.

Greetings

Today I received a new email.

My response to all this was the following:

Dear CBet team,

I hope this email finds you well. I recently received a message from your team informing me that my account has been permanently blocked due to alleged suspicious activities related to my gaming pattern. I would like to express my deep concern about this situation and request a clear and precise explanation of the accusations against me.

I want to emphasize from the beginning that at no time have I participated in gambling activities that could be considered fraudulent or suspicious. My participation in their platform was strictly limited to placing sports bets, specifically on football and basketball (NBA) events, without following any predefined pattern or gaming strategy. Therefore, I find it completely unfair and disconcerting to be accused of such practices.

Additionally, I would like to point out a notable discrepancy in the treatment of my account compared to that of my boyfriend, who is also a CBet customer. In his case, when he incurred losses, he was allowed to withdraw his funds without any problems. However, now that I have been successful and have earned funds honestly and in compliance with all the established terms and conditions, I am denied this possibility and accused without any basis.

Therefore, I immediately request the withdrawal of all funds that I have honestly earned on your platform. I demand a detailed and accurate explanation of the alleged suspicious activities that led to the blocking of my account. I want to remind you that if a satisfactory agreement is not reached and this situation is not resolved fairly, I will take additional measures.

I have already filed a complaint with CasinoGuru and am considering involving a lawyer in this matter if I do not receive an adequate response from their team. Additionally, I am copying this email to the licensing provider so that they are aware of the current situation.

Importantly, I have found numerous similar complaints of customers not receiving their funds for unfounded reasons, which is worrying and suggests a lack of transparency in CBet's handling of these situations.

I hope we can resolve this matter quickly and satisfactorily. I look forward to your prompt response.

Thank you for your reply, irlandalarry. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Please I understood that they were also aware of sports betting within the casinos.

If you can give me the pages where I can communicate, great

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.