The player from Argentina had been experiencing a delay in withdrawal for over a month. Each attempt to contact the casino led to a response that the matter was with the finance department, without further clarification. He confirmed that he had completed the KYC verification but hadn't been able to make any successful withdrawals in the past. The issue was resolved when the player confirmed that he received his withdrawal.
CBet Casino - Player's withdrawal has been delayed.
Amount: 451 ₮
CBet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
Translation
Every time I've requested a withdrawal from the casino, they tell me that the delay is being handled by their finance department, and they give no other response no matter how many times I contact them.
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11 months ago
Dear DarioContreras,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please advise if you made any successful withdrawals from this casino in the past?
Have you passed the KYC verification?
Thank you in advance for your cooperation and reply.
Best regards,
Veronika
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11 months ago
Translation
Veronica, yes I have completed the KYC Verification, and no, I was not able to make any successful withdrawals.
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11 months ago
Translation
Today I just received my money withdrawal 😍
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11 months ago
Dear DarioContreras,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards
Veronika
Casino.Guru
