The player from Italy has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Since we have not received any response from the casino, we were forced to close this complaint as 'unresolved'.
CBet Casino - Player’s withdrawal has been delayed.
Black points: 371
Amount: €2,348
CBet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
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1 year ago
Translation
Here I will briefly tell you about my experience with cbet, I have been their customer since the beginning of the year and I have played, withdrawn and deposited dozens if not hundreds of times, always in crypto, to the point of becoming their VIP customer, I had a great time up to two months ago where they updated the platform I can't log in anymore I changed the site to play on in the meantime they reset my account balance by mistake during the migration to the new platform later they corrected the error, I resumed playing on the new platform but the odds were much lower and I found myself devipped, so I decided to withdraw at the beginning of November because I was no longer feeling well I await my withdrawal (initially 2348 euros converted into bitcoin before the collapse or 0.1138318) since November 2nd and they keep telling me in chat that they are working on my case and that they will send me an email, I don't know why but the fact is that I haven't seen my money for more than two weeks
I'm very sorry for how this adventure is ending with this mess that I thought was excellent until recently
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1 year ago
Dear DonPietro,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
Could you please advise if your winnings were accumulated with or without an active bonus?
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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1 year ago
Translation
I haven't used bonuses on cbet for 3 months except those 15 euros that you can see in the credited screen for my birthday but I didn't win with those I also checked and my account passed all the various documentation and kyc checks
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1 year ago
Thank you very much, DonPietro, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of CBet Casino to ignore us in our attempts to mediate any kind of issue. Regardless of several unresolved complaints marked "No Reaction Policy" we keep on trying.
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1 year ago
Dear DonPietro,
I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite CBet Casino's representatives to join this conversation and participate in the resolution of this complaint.
Dear CBet Casino, could you please state the reason why the player's withdrawal has not yet been paid out and when they can expect the payment?
Thank you in advance for providing the information.
Kind regards,
Tomas
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1 year ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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1 year ago
Translation
another two weeks have passed, has the site not even bothered to reply to you?
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1 year ago
Dear DonPietro,
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.
In the meantime, I recommend you contact the Curacao Gaming Authority (http://www.gaming-curacao.com/ or info@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players.
I am sorry I could not be of more help on this occasion.
Best regards,
Tomas
