The player from Argentina was unable to withdraw winnings totaling over 3 million Argentine pesos, as the casino was not allowing the withdrawal. The issue was resolved as the player confirmed that the money was successfully withdrawn despite the account being subsequently blocked due to an alleged anomaly. The complaint was marked as resolved in our system.
CBet Casino - Player’s winnings have been delayed.
Amount: $3,912,000 ARS
CBet Casino
Safety Index:Very lowSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 week ago
Public
Public
1 week ago
Translation
The casino is not allowing me to withdraw my winnings, which amount to more than 3 million Argentine pesos.
Automatic translation:
Public
Public
1 week ago
Dear marialaurasarubbi81,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
- Were your winnings accumulated with or without an active bonus?
Please understand, that without verifying your account, you won’t be entitled to any withdrawals.
Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
1 week ago
Translation
Hello, in the end I was able to withdraw the money... but at the end of the operation they blocked my account due to an alleged anomaly 😢
Automatic translation:
Public
Public
1 week ago
Since the issue has been successfully resolved (with the money paid despite the account closure), we will mark the complaint as ‘resolved’ in our system. Thank you, marialaurasarubbi81, for your cooperation and confirmation. Please feel free to reach out to our Complaint Resolution Center if you encounter any issues with any other casino in the future. We are here to assist you.
Best regards,
Petronela
Casino.Guru
