CBet Casino - Player's winnings have been converted without consent.

Hello, I have an issue with Cbet. I won 1,700,000 million Chilean pesos, having met all the requirements, I requested a withdrawal via bank transfer. 48 hours passed and it was still in process. I reached out to the support chat multiple times, most conversations of which I recorded for my own protection. After the 48-hour period, my withdrawal request was rejected, and in the transaction history, it indicated that my money had been converted into usdt and the withdrawal was successful.

I never requested this withdrawal, a fact I clearly communicated to the support team. In response, they proceeded to temporarily block my account supposedly due to an investigation being conducted on my account.

Absolutely nobody else has access to my account and everything is verified.

Furthermore, I have proof of all my communications with the support team. I also believe that I’m not the first person to have their money transferred without their permission and then withdrawn.

Dear Gplanger,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals from this casino before?

Could you please confirm that you passed the KYC verification?

Have you made any USDT transactions (deposits or withdrawals) in this casino in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronica,

Thank you for your prompt response, in response to your questions I proceed to answer:

Have you made any successful withdrawals at this casino before?

I have not made previous withdrawals

Could you confirm that you passed the KYC verification?

Everything is verified correctly, not only the KYC, but all the data verification steps.

Have you made any USDT transactions (deposits or withdrawals) at this casino in the past?

I have never made any transaction in USDT or converted money to that currency.

Thanks in advance for your help

Greg

Dear Gplanger,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CBet Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.