CBet Casino - Player's winnings are delayed due to bonus investigation.

Hello, good day. You might find it hard to believe, but my account was blocked over $40,000 pesos.

I made 3 deposits at the casino. I lost the first two, but I was able to win on the third one.

And after setting all the bonuses to zero - because they wouldn't allow me to withdraw - I was finally able to win some money. But when I attempted to withdraw, they told me they were investigating the bonuses that they themselves issued.

All I ask is this: if I won money from you, Cbet, and you don't want to pay me my winnings, at least refund my deposits. It's fraudulent for them to keep all the money. If they want to claim that I won it improperly, fine, they can say whatever they please - but they shouldn't keep it. That's wrong. And it's disappointing because I was actually pleased with their website and now I'm moving on to other alternatives. I certainly can't recommend them - a zero out of zero rating from me.

Dear Marianela,

Thank you very much for submitting your complaint. I'm sorry to hear about your issue with CBet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm that you passed the KYC verification?

Have you made any successful withdrawals from this casino in the past?

Could you please specify what types of bonuses have you used? Did you cancel the bonuses before meeting the wagering requirements?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I passed the KYC verification which consisted of making 3 deposits, I did all the verifications that were asked of me and I approved everything, I never played and won in any online casino,

Activate the bonuses that they give you for making deposits, in which I lost everything in the first two, and in the last one I was able to win, in the image I show how I cancel the bonus. I have more evidence, on top of that they accuse me of fraud for playing slot machines and black jack, well when I lost the other deposits they didn't say anything, and I played the same thing.

I clarify that the photos and videos I have were taken before they blocked my account, because they didn't want to pay me.

The worst of all is that they don't show me what the "fraud" is, they have no proof of what they say because I win well,

My only "fraud" was winning, and on top of that it's not even a lot of money, I don't want to imagine if they block your account for 40,000 Argentine pesos, which is only about 60 dollars, which they do with people who win more.

Thank you for the screenshots. Could you please specify if the casino informed you that your account was blocked due to you playing slots and black jack? There is no such information in the email you sent here.

Dear Marianela,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.