The player from India faced account blockage after pledging gold and winning funds, which had not been returned. All communication channels had been unresponsive, leaving the player in a critical situation. The Complaints Team had attempted to mediate the issue by reaching out to the casino for clarification but encountered a lack of cooperation, as multiple cases had been closed under a 'No Reaction Policy.' As a result, the complaint was closed as 'unresolved,' and the player was advised to avoid CBet Casino due to its consistent disregard for resolving issues.
CBet Casino - Player’s account has been closed without explanation.
Black points: 1675
Amount: 20,900 ₮
CBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.1
CBet Casino has a Safety Index of 3.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 week ago
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1 week ago
I used this website by pledging gold but the website cheated me and did not return the amount I won and immediately blocked my account. And live also blocked me and email also not responding
I don't know what to do ,my situation is really critical please help me 🙏 🙏 🙏
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1 week ago
Dear stalinkumar451,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify if you passed the full KYC verification?
Have you accumulated your winnings with or without an active bonus?
What types of games did you play? Were they slots, live casino games, or did you make bets on sports?
Has the casino specified why your account was blocked?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 week ago
Yes, I'm verified full verification
I don't take any bonus, i played my money
I played in live casino , the game is live baccarat
I try to withdraw request my money, then suddenly block my account
Please help me my situation is really critical
Please try to understand and please recover my money
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1 week ago
Dear stalinkumar451,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice for CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CBet Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
