The player from India faces account blockage after pledging gold and winning funds, which have not been returned. All communication channels have been unresponsive, leaving the player in a critical situation.
I used this website by pledging gold but the website cheated me and did not return the amount I won and immediately blocked my account. And live also blocked me and email also not responding
I don't know what to do ,my situation is really critical please help me 🙏 🙏 🙏
Dear stalinkumar451,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify if you passed the full KYC verification?
Have you accumulated your winnings with or without an active bonus?
What types of games did you play? Were they slots, live casino games, or did you make bets on sports?
Has the casino specified why your account was blocked?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika