The player from Chile deposited 36,000 CLP and won 302,000 CLP but was blocked from withdrawing the funds. After contacting customer service, he learned that his account was under review and had been permanently blocked. Due to the policy of no communication from the casino, the complaint was closed as 'unresolved', and the casino's overall rating was impacted. Players were advised to avoid CBet Casino due to these ongoing issues.
CBet Casino - Player's account has been closed.
Black points: 80
Amount: $250,000 CLP
CBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.1
CBet Casino has a Safety Index of 3.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 month ago
Public
Public
2 months ago
Translation
In the early hours of September 24, 2024, I made a deposit of 36,000 CLP. With that money, I conducted a "bonus hunt" during which the game Sweet Kingdom awarded me a win of 302,000 CLP. When I attempted to withdraw the funds from my account, I was informed that the action had been blocked. Consequently, I contacted customer service, and they told me that my account was under review and that I would receive an email with the resolution. Today, upon checking my email, I was extremely surprised to find out that my account has been permanently blocked and that I am unable to create a new account.
I hope this issue can be resolved.
Automatic translation:
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Public
1 month ago
Dear pabloarieltove,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CBet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- Did you achieve your current balance with the help of a bonus?
- Could you please forward the email from the casino justifying its decision to me? My email is tomas@casino.guru
Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Translation
Hi Tomas, I created my cbet account over a year ago, I played regularly and could withdraw without any problems, I have not used any help bonuses lately, therefore, my current balance is without the help of a bonus. I will send you the email that was sent to me by the casino as soon as possible.
Automatic translation:
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Public
1 month ago
Dear pabloarieltove,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CBet Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
