CBet Casino - Player faces escalating wager requirements.

I have been playing at cbet.gg for a couple of months now. Withdrawal is an issue. I can't request a withdrawal, because at everytime, they have an outrageous wager requirement. When i first asked about withdrawal requirement on their live chat, i was told that i just need to wager my deposit, but now, i have wagered that deposit several times, and each time i do, they double, tripple or even quadruple the wager, to restrict me from withdrawing. I'm being to think this is a scam site, but I've decided to bring this here to confirm. I hope i get a good resolution, thank you.

Dear ogbonnachiemela96,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain what games you played when attempting to fulfill the additional wagering requirements set up by the casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your reply. I mostly play live games on this casino. Also play sports bet. Whenever i chat them, they just repeat the same thing. They clearly have no plans to play. Once i complete the wager, the triple it again. I even had to ask them if they were just a scam site that never pays. It’s been like this since January. I will attach screenshots to your email.

Have you played with minimal risk to your knowledge? (placing bets on multiple outcomes in the same game round)

No, I don’t play with minimal risk. And i only place one bet at a time. Even in casino, I’ve never placed multiple bets in one game round.

Dear ogbonnachiemela96,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CBet Casino. I wish I could be of more help.

I would recommend you file a complaint to the casino's regulator, which is Gaming Curaçao.

Feel free to follow our guide on how to do so https://casino.guru/submitting-complaints-to-regulators You can find contact information for the casino's regulator here: https://casino.guru/licensing-authorities/curacao-license-4

The casino can reopen this complaint anytime.