The player from Chile had won 250,000 Chilean pesos at CBet casino, but the website blocked the withdrawal without providing any reason. This issue occurred despite multiple previous successful deposits and withdrawals. The player's last successful withdrawal had been on September 14, 2023, and he had been using bank transfers for transactions. The casino's customer service had asked for a screenshot of the issue, which the player provided, but the problem persisted. Due to the history of unresolved cases and the non-responsiveness of the casino, we had to mark this complaint as unresolved, affecting the casino's overall rating.
CBet Casino - Player experiences withdrawal difficulties.
Black points: 80
Amount: $250,000 CLP
CBet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
6 months ago
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6 months ago
Translation
Good morning, yesterday on October 11, 2023, I made a deposit at the cbet casino where I have been playing for quite some time. I deposited 12,000 Chilean pesos. The issue is that I was playing slots and one machine paid me 250,000 pesos. Now, for no apparent reason, the website has not allowed me to withdraw my money, which seems extremely unusual given that it's not my first time making a deposit and a successful withdrawal. We, as players, risk our money and sometimes we lose it, but it's outrageous that when we win something, they create obstacles and problems for withdrawing. So, I'm here to seek a solution!
Automatic translation:
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6 months ago
Dear ffell,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CBet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please specify when you made your last successful withdrawal from the casino?
- Have you used a bank transfer or withdrawal via cryptocurrency?
- Is your withdrawal via cryptocurrency disabled as well?
- Have you contacted casino support regarding the issue? What response have you received?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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6 months ago
Translation
Good afternoon, Tomas, it is unfortunate for the first time that I have had this problem.
Regarding your questions, I answer you.
1) The last successful withdrawal I made was on September 14, 2023, on that occasion I withdrew 90,000 thousand Chilean pesos without any problem by bank transfer.
2) I have not used cryptocurrency withdrawal, I use direct transfer to bank account. (By the same method as deposit)
3) I don't care about withdrawing cryptocurrencies, I don't know how to use that.
4) I have contacted support, they told me to send a screenshot, I sent the screenshot and then the customer service went down. I am currently on the page and it is not working. I received a message from Joaquín indicating that they are having problems with the provider of that service.
I need you to solve my problem, dear Tomas.
Edited
Automatic translation:
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6 months ago
Could you please send me your correspondence with casino support? Send it to my email at tomas@casino.guru, alternatively, post a screenshot of it here.
Are the technical difficulties with the casino payment system still ongoing?
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6 months ago
Translation
Good morning Tomas, I just sent you the email that arrived in my email.
Regarding your second question, that's right, I still have the problem, I spoke to support again and they generated a ticket for me to see the problem in the casino's finance area that should respond within 72 hours.
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6 months ago
Thank you for your reply, ffell and for providing the necessary information.
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CBet Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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