The player from Italy requested a withdrawal of 1400 euros from Cazinostars on 06/17/2024, which was initially supposed to be approved within 3 days. After contacting support, he was informed it would take 7 days, but later they claimed the payment process was delayed due to a change in the payment provider company, with no clear timeline for resolution. The issue was resolved after the player confirmed the bank transfer was received.
Cazino Stars Casino - Player’s withdrawal has been delayed.
Amount: €1,400
Cazino Stars Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.7
Cazino Stars Casino has a Safety Index of 1.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
5 months ago
Translation
Good morning, on 06/17/2024,
I made a withdrawal of 1400 euros from cazinostars!!! I was told it would be approved within 3 days, but it wasn't. I managed to speak to someone via chat, and at that point, they told me 7 days!!!
I tried to open a ticket, and they responded by saying that the payment provider company has changed and they don't know when it will be processed!
Automatic translation:
Public
Public
5 months ago
Dear Sandrino28,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised the cashout will be processed at a later date?
- Have you been advised to request a withdrawal using a different payment method?
- Is our cashout request still pending in your account?
Looking forward to hearing from you.
Best regards,
Tomas
Public
Public
5 months ago
Translation
Hi Tomas, yes I was told about this delay but I was not given a timeframe!!!
if 1/2 day or 10 days
but I repeat, I don't like the fact that at the beginning max 3 days then it went to 7 and then they tell me that the delay is due to the change of company!!!🤔
Automatic translation:
Public
Public
5 months ago
Translation
Hi Tomas I just saw that the payment has been approved, the money isn't in the account yet but I hope it arrives tomorrow!!
Automatic translation:
Public
Public
5 months ago
Translation
Hi Tomas, I confirm that the bank transfer has arrived!!! Thanks for the support and I apologize to cazino stars if I doubted
Automatic translation:
Public
Public
4 months ago
Dear Sandrino28,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
