Caxino Casino - Player’s struggling to complete the account verification.

Thank you very much for everything you did last time.I withdrew money after that, but my account remains closed.I will contact you again if there is any movement.Now, there is a problem at another casino.This is the same case as last time, but the casino will not accept the approval of the documents.I have uploaded all the documents, but I have not been able to repeat the incomprehensible explanation.It would be helpful if you could give me some advice.Thank you.

Dear M.R,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure.

Have you been advised what exactly seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you for your reply.It was resolved after a few days of waiting.There is no problem now.Thank you very much

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, M.R, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru