Caxino Casino Review

The player from Finland submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil was experiencing difficulty with the verification process as the casino was rejecting his Brazilian National ID and requesting a driver's license or passport, which the player does not possess. Later, the casino representative informed us that the complainant's ID was accepted, and he was asked to provide additional documents to prove his address. Once the KYC was completed, the player's disputed funds were successfully paid out after approximately 1 month, probably due to additional checks of the disputed account. The complaint is resolved.

The player from Canada was prompted to provide additional documents for the KYC, even if her account seemed to be verified in the past. The player managed to verify her her account and withdraw the funds. The complaint was closed as "resolved".

The player from Canada had been blocked after making a deposit. The Casino responded and stated that the reason the account had been blocked was due to a name mismatch on the payment method details. The bank statements that the player provided were missing their legal name. The casino further stated that the account had since been verified and reopened. This was confirmed with the player, and so the issue was resolved.

The player from Finland had initially experienced difficulties withdrawing his winnings due to ongoing verification. The main issue had been related to verifying his home address as he used a posterestante address. After submitting the required documents and providing additional address information, the player had been able to receive his winnings. However, his account remained closed until he could provide a non-posterestante address. The complaint had been closed as 'resolved' following the successful withdrawal of winnings.

The player from Finland had been unable to access her locked casino account at Wheelz Casino and withdraw her 100€ winnings. Despite having previously successfully withdrawn smaller amounts, her account got locked during an attempt to withdraw a larger amount, with the casino's customer service accusing her of misuse. Following the player's interaction with the Complaints Team and the casino, her account had been reopened and she had been promised her winnings. However, there had been delays in the payment, which led the player to lose trust in the casino. Eventually, the casino paid out the winnings, resolving the issue.

The player from South Africa has submitted false personal data when registering the account. Subsequently, the player's account was deactivated when a friend has logged into her account from the same device.