The player from Poland requested two withdrawals on November 4 and November 11, but neither has been processed. After multiple emails and chat interactions indicating the funds would be sent soon, he learns his account is now closed and still lacks access to his winnings.
Cawino Casino - Player’s account has been closed with pending withdrawals.
Amount: 2,370 zł
Cawino Casino
Safety Index:HighSafety Index
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8.8
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Case opened
Current status
Waiting for Casino Guru to reply
6d 17h 33m 37s
Case summary
6 hours ago
Public
Public
yesterday
Please help casinoguru. I ordered two withdrawals of my money. The first on November 4, the second on November 11. The money has not been paid to this day. I wrote several emails and contacted support via chat. I was constantly lied to that the money would be sent soon. Today I sent another email. I received a reply that my account was closed and the funds would be paid. So now I don't have access to the account, plus I still don't have my money. I am asking for help from casinoguru.
Public
Public
6 hours ago
Dear Kakadu,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Have you submitted any identity documents to the casino for verification after requesting your withdrawal? If so, could you please specify which documents you provided?
Did you accumulate your winnings with or without a bonus? Additionally, could you clarify the types of games you played?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Casino Guru is examining the case
