The player from France has been attempting to withdraw funds since the 11th, but all requests are canceled, and the money has not yet arrived. Support is unresponsive and either fails to provide information or disconnects the chat.
CatCasino - Player's withdrawal requests are delayed.
Amount: €80
CatCasino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 12h 11m 45s
Case summary
11 hours ago
Public
Public
15 hours ago
Translation
Since the 11th, I have been trying to withdraw funds, but the requests keep getting canceled and the money hasn't arrived. It's now the 13th and still no funds! Support is unresponsive and either can't provide any information or they simply disconnect the chat.
Automatic translation:
Public
Public
12 hours ago
Dear evgenii08011997,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Casino Guru is examining the case
