CatCasino - Player's withdrawal requests are delayed.

Since the 11th, I have been trying to withdraw funds, but the requests keep getting canceled and the money hasn't arrived. It's now the 13th and still no funds! Support is unresponsive and either can't provide any information or they simply disconnect the chat.

Dear evgenii08011997,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes, there were withdrawals in this casino, a fully verified account, the money is not bonus, I made a deposit and won

I'm from Russia and your site just doesn't work without a VPN.

Hello!

As we can see, your withdrawal was successfully processed from our side, the funds should have already been received by you.

Due to these difficulties, we have considered a bonus for you as a compensation, which is already in the "My Bonuses" section. We apologize for the inconvenience.

Hello everyone,

Thank you both for your replies.

evgenii08011997, could you please let us know if you received the winnings?

Dear evgenii08011997,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.