The player from Austria has been having issues with withdrawals after switching banks and updating their credit card. Despite providing proof of the previous five cards, they were unable to receive their money because of restrictions on non-EU transactions. The casino refused to pay out through Skrill, citing the most recent deposit method must be the one used for withdrawal. The complaint was closed as the player stopped responding.
CatCasino - Player's withdrawal not processed due to banking issues.
Amount: €78
CatCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I have previously played and lost money, depositing via Skrill. Then, when I switched banks and got a different credit card, I had to submit all five cards after arguing for 12 hours yesterday. I told them that my bank cannot receive the amount via credit card because it is outside the EU, but they didn't care. Now the money is gone. They didn't want to pay out via Skrill because the last deposit was the one that counted. A real scam casino.
Automatic translation:
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1 year ago
Hello Samir91,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CatCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents and it is not the casino's responsibility if the player lose his balance during this period.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Hello!
We have checked the information on the player's account, at the moment all documents have been successfully accepted and verified. Withdrawal of funds to the player was successfully carried out from our side, but for technical reasons the withdrawal was canceled on the side of the payment provider and the funds returned to the player's account. It was necessary to create a request for withdrawal again, but the player did not do it and started playing.
Now there are no funds available for withdrawal on the game balance.
