The player from Germany is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.
CatCasino - Player’s struggling to withdraw his winnings.
Amount: €600
CatCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I deposited at This Casino via bank transfer I won and wanted to withdraw the amount of 600 euros.but it turned out that this money could not be paid out to me via bank transfer.then I asked to withdraw my money by credit card if possible but unfortunately it didn't happen there then I requested via e-wallet.but that didn't work either.I've been fighting for eight days now and every day he writes in the chat but nothing can be done.Every day they tell me I should wait and look for options. Has anyone had a similar case and can give me some tips on what to do?
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2 years ago
Dear nvlado7806,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Yes, my account was successfully verified.I was offered an option to withdraw funds using cryptocurrency.but I don't have a crypto wallet, nor can I use it anywhere.
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2 years ago
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Why do they offer a deposit in this way when there is no alternative to withdraw the funds in the same way
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2 years ago
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after 10 days of pain and nervousness i finally managed to get my money. i close the complaint, the case is closed
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, nvlado7806, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
