The player from Germany is experiencing difficulties with withdrawals of his winnings in the casino. Without the confirmation from the player the funds were received, we were forced to reject the complaint, since he stopped responding.
The player from Germany is experiencing difficulties with withdrawals of his winnings in the casino. Without the confirmation from the player the funds were received, we were forced to reject the complaint, since he stopped responding.
The player from Germany is experiencing difficulties with withdrawals of his winnings in the casino. Without the confirmation from the player the funds were received, we were forced to reject the complaint, since he stopped responding.
Hello. I then made a profit of €540 with several deposits via my Ezeewallet and have now tried to pay it out several times to my registered wallet, which I also used to deposit.
Actually, this also works without legitimation of the deposit method if you have deposited with it, at least in other casinos.
Nevertheless, I sent screenshots of my wallet again, that it is registered to me, ID, selfie with photo and apartment confirmation! Alkes submitted and yet I am always put off that it would take 24 hours for the payment to be made, then my payment request is simply deleted without giving a reason and credited back to my account.
They took all my deposits immediately and happily and now they are using delaying tactics when paying out or simply not accepting it!
I'm in contact with the support via email, live chat etc. you only get ready-made scripted answers!
Unfortunately very dubious and reduces the trust immensely, especially because it was rated so well here.
I expect an immediate payment
Hallo. Ich habe mit mehreren Einzahlungen über meine Ezeewallet dann einen Gewinn von 540€ erspielt und diesen jetzt mehrfach probiert auszahlen zu lassen auf meine registrierte Wallet mit der ich auch eingezahlt habe.
Eigentlich funktioniert dies auch ohne Legitimation der Einzahlungsmethode wenn man damit eingezahlt hat, zumindest in anderen Casinos.
Ich habe dennoch nochmal Screenshots meiner wallet gesendet, dass sie auf mich registriert ist, Ausweis, Selfie mit Lichtbild und Wohnungsbestätigung! Alkes eingereicht und dennoch werde ich jedesmal vertröstet das es 24std dauern würde bis zur Auszahlung, dann wird mein Auszahlungsantrag einfach gelöscht ohne Angabe von Gründen und wieder auf mein Konto gutgeschrieben.
Meine Einzahlungen haben sie alle sofort und gerne genommen und bei der Auszahlung wird jetzt die Verzögerungstaktik angewendet bzw es einfach nicht akzeptiert!
Bin mit dem Support über Email, Live Chat usw in Kontakt man bekommt nur vorgefertigte Skriptantworten!
Leider sehr unseriös und schmälert ungemein das Vertrauen vorallem weil hier es so gut bewertet wurde.
Ich erwarte eine umgehende Auszahlung
Dear chefsucht,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Looking forward to hearing from you.
Best regards,
Tomas
Dear chefsucht,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Looking forward to hearing from you.
Best regards,
Tomas
Hello,
yes my account is verified I even sent my passport several times by email
Hallo,
ja mein Konto ist verifiziert habe sogar mehrmals noch per Email sogar meinen Passport gesendet
Hello there,
We're very sorry to hear that you had difficulty making a withdrawal. We see that your first request was rejected due to verification, which at the moment you passed successfully. As we see that your request is now in processing, and unfortunately there are some technical difficulties with a conclusion which we try to eliminate, and to make so that your conclusion has been processed as soon as possible, we will inform you at once necessarily about results, it will take some time.
Best regards,
CatCasino team.
Hello there,
We're very sorry to hear that you had difficulty making a withdrawal. We see that your first request was rejected due to verification, which at the moment you passed successfully. As we see that your request is now in processing, and unfortunately there are some technical difficulties with a conclusion which we try to eliminate, and to make so that your conclusion has been processed as soon as possible, we will inform you at once necessarily about results, it will take some time.
Best regards,
CatCasino team.
Some time? It's been like this for days now! Keep requesting the payout and I feel like I've fulfilled ALL the verifications of this planet with you! Even totally irrelevant ones! I keep getting stalled with the ulterior motive that I'll probably gamble it away! But I won't do that, I expect the immediate payment of the €500 to my selected payment method. Otherwise I reserve the right to take legal action. Because I just find it bottomless how casinos have been behaving towards their players for a long time! DEPOSITS are absolutely no problem!! And once a fraction wins back they try to cheat.. sad
Einige Zeit? Das geht jetzt seit Tagen so! Forder immer wieder die Auszahlung an und habe gefühlt ALLE Verifizierungen dieses Planeten bei Ihnen erfüllt! Sogar völlig irrelevante! Ich werde immer weiter hingehalten mit dem Hintergedanken wahrscheinlich das ich es verspiele! Werde ich aber nicht tun ich erwarte die umgehende Auszahlung der 500€ auf meine ausgewählte Zahlungsmethode. Ich behaltemir andernfalls auch rechtliche Schritte vor. Denn ich finde es nur noch bodenlos wie seit längerem Casinos sich gegenüber ihren Spielern verhalten! EINZAHLUNGEN sind absolut kein Problem!! Und wenn mal ein Bruchteil zurückgewinnt wird versucht zu betrügen.. traurig
Thanks, both parties for their reply.
Dear chefsucht,
I fully understand your frustration that receiving your winnings isn't going according to your expectations.
Please understand there might be objective reasons why the withdrawals can be delayed. I will set the timer for 7 days allowing the casino to work on resolving the issue and if the withdrawal isn't processed by Friday next week we'll intervene. Please keep me updated about any further developments.
Thanks, both parties for their reply.
Dear chefsucht,
I fully understand your frustration that receiving your winnings isn't going according to your expectations.
Please understand there might be objective reasons why the withdrawals can be delayed. I will set the timer for 7 days allowing the casino to work on resolving the issue and if the withdrawal isn't processed by Friday next week we'll intervene. Please keep me updated about any further developments.
I understand your objection! But unfortunately I have to deny that completely, I've been writing emails, live chat etc. for several days. Every time I set the request for payment to my wallet again and always ask what and where is still missing to finally pay out the money. I even authorized any of my credit cards and was supposed to show bank accounts that I didn't even use to deposit?! Selfies from me, official letters from authorities confirming the apartment, my profile page of my wallet with my personal data, etc... and after repeated request, EVERYTHING is verified! And yet my request will soon be back for 24 hours auto payment 🙄🤣.. and of course if I ask.. it takes up to 24 hours up to 5 days.. the longest was up to 14 days with my payment method 🤔.. aha! An electronic wallet where, strangely enough, the deposit only takes seconds👍🏻.. I and you know exactly which system is being followed here, delay until you continue playing. I'm talking about the principle here and I'll stick with it until they transfer it! And even if it was only 10€! Because honestly, to continue playing there in the future with the knowledge that you can only get your money SO, you would have to be very stupid...
Greetings from a player who has been waiting for his payout for weeks! Super casino 😁.. it wouldn't be smarter to make it so difficult for me as a player because of a few euros because I usually (unfortunately🙄) pay and play with high deposits and of course also losses!! Not clever dear Catcasino😉
Ich verstehe ihren Einwand! Aber muss das leider komplett verneinen, ich schreibe seit mehreren Tagen Emails, Live Chat usw.. jedesmal setz ich die Anforderung zur Auszahlung auf meine Wallet wieder neu an und erkundige mich immer was und wo noch fehlt um endlich das Geld auszuzahlen. Ich habe sogar irgendwelche Kreditkarten von mir legetimiert und sollte Bankkonten darlegen die ich nicht einmal zum Einzahlen benutzt habe?! Selfies von mir, offizielle Schreiben von Behörden zurWohnungsbestätigung, meine Profilseite meiner Wallet mit meinen persönlichen Daten usw…und es ist nach erneuter Nachfrage ALLES verifiziert! Und dennoch steht meine Anforderung jetzt bald wieder seit 24std Autoauszahlung 🙄🤣.. und natürlich wenn ich nachfrage.. es dauert bis zu 24std bis zu 5 tage .. der längste war bis zu 14 tage bei meiner Zahlmethode🤔.. aha! Eine elektronische Wallet bei der komischerweise die Einzahlung auch nur Sekunden braucht👍🏻.. ich und auch sie wissen genau welches System hier verfolgt wird, rauszögern bis man weiterspielt. Mir geht es hier um das Prinzip und ich werde solange dort dran bleiben bis sie es transferieren! Und selbst wenns nur 10€ wären/sind! Weil ganz ehrlich in Zukunft dort noch weiter zu spielen mit dem Wissen sein Geld nur SO zu bekommen da müsste man schon sehr dumm sein…
Gruss von einem Spieler der brav auf seine Auszahlung wartet seit Wochen gefühlt! Super Casino 😁.. schlauer wäre es nicht wegen ein paar Euros mir als Spieler es so zu erschweren denn ich zahle und spiele meist (leider🙄) mit hohen Einzahlungen und natürlich auch Verlusten!! Nicht clever liebes Catcasino😉
As of today: the 100th contact with the Catcasino chat!!
The usual question when will the payout come? Was also rewarded again with the usual answer .. I should wait because it can take up to 14 days 👍🏻😁 .. well we are already on day 11 at least when I first requested the payment and it was then simply cancelled ..
maybe casino guru could then find out with a little emphasis what all the fuss is supposed to bring?? Thanks
Stand heute: der 100. Kontakt mit dem Catcasino Chat!!
Die übliche Frage wann kommt die Auszahlung? Wurde auch wieder mit der üblichen Antwort belohnt ..ich solle warten denn es kann bis zu 14tg dauern 👍🏻😁.. na ja an Tag 11 sind wir ja schon zumindest als ich das erste mal die Auszahlung angefordert habe und sie dann einfach gecancelt wurde..
vielleicht könnte dann aber casino guru mal mit etwas nachdruck in Erfahrung bringen was das ganze Theater da bringen soll?? Danke
Dear Customer,
We understand your concerns, but due to technical reasons, the withdrawal may take a little longer, we sent a request to the payment provider to speed up this process, at the moment it remains only to wait for the withdrawal of funds, we will immediately notify in the complaint as soon as the withdrawal will be approved.
Dear Customer,
We understand your concerns, but due to technical reasons, the withdrawal may take a little longer, we sent a request to the payment provider to speed up this process, at the moment it remains only to wait for the withdrawal of funds, we will immediately notify in the complaint as soon as the withdrawal will be approved.
Thank you for your submission!
We always carefully study all possible feedback from our customers, and try to solve any difficulty that has arisen from our customers.
Dear player, as we can see, after completing the process of verifying your account and confirming the withdrawal request, your application has been successfully approved by our specialists. As a result, the funds you won should have been in your account. This information was confirmed by you in the chat.
Also, after the moment you received the funds from you, a request was received in the support chat to block your account. After your request, your account has been successfully blocked.
We are very sorry that you encountered such an inconvenience. We hope that such inconveniences will not occur in the future.
Sincerely, GamaCasino team.
Thank you for your submission!
We always carefully study all possible feedback from our customers, and try to solve any difficulty that has arisen from our customers.
Dear player, as we can see, after completing the process of verifying your account and confirming the withdrawal request, your application has been successfully approved by our specialists. As a result, the funds you won should have been in your account. This information was confirmed by you in the chat.
Also, after the moment you received the funds from you, a request was received in the support chat to block your account. After your request, your account has been successfully blocked.
We are very sorry that you encountered such an inconvenience. We hope that such inconveniences will not occur in the future.
Sincerely, GamaCasino team.
Thanks for the update to the CatCasino representative.
Dear chefsucht,
Could you please confirm the withdrawal of your funds reached you? May we consider the issue resolved?
Thanks for the update to the CatCasino representative.
Dear chefsucht,
Could you please confirm the withdrawal of your funds reached you? May we consider the issue resolved?
Dear chefsucht,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear chefsucht,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.
The player can reopen this complaint anytime.
It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.
The player can reopen this complaint anytime.
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