The player had made a deposit of 31,000 rubles and won a total balance of 90,000 rubles. Upon attempting to withdraw, the casino had requested numerous documents and subsequently blocked his account for alleged fraud, despite no bonuses being used or fraudulent activities committed. The Complaints Team had reviewed the situation and determined that the documents provided by the player raised concerns about their integrity, leading to the conclusion that the casino's actions were justified. Consequently, the complaint was rejected, and the player was advised to provide clear documentation for further consideration.