The player from Germany tried to activate a bonus, however, the casino accused him of opening more than one account. The casino later informed us that the player did not have any other account, therefore we marked the complaint as resolved.
CatCasino - Player has been accused of opening multiple accounts.
Amount: ??
CatCasino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
CatCasino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Dear neiliyoo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you deposit any money into your casino account? Could you please advise if these accusations somehow influenced the real money balance?
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello,
No, no money has been deposited yet, it was actually planned to take the welcome bonus after the bonus and deposit something, but after direct allegations I avoided the casino.
Automatic translation:
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2 years ago
Hello there,
We are very sorry to hear about this situation. After a detailed investigation, it was revealed that you really did not have duplicate accounts.
We have prepared a nice bonus for you, and we hope that you will not encounter any more difficulties on our site.
To get your bonus, please contact our online chat room on the site.
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2 years ago
Translation
Hello,
I tried to get the bonus via the live chat but I was told that chat managers cannot give a bonus.
Edited
Automatic translation:
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2 years ago
Hello everyone,
Thank you both for your replies.
Neiliyoo, unfortunately, we are not in a position to force the casino to credit you a bonus. Since this issue did not impact your real money funds and the accusations of opening multiple accounts have been taken down, we will now consider this case resolved. Please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
