CatCasino - Player faces repeated game disruptions.

This seems too odd behaviour of a site I would get booted out of a game that was about to hit a bonus round as I would go back in to get that dang bonus which was usually a large one.

It is them the site booting you out of stuff making it say reload or error etc not a the game provider as they reject you automatically if your not using your own deposit which I knew after multiple tries checking what I had money to play. But they stated that over support chat the removed me from a game but for this instance I was not using the bonus money at the time and it would continuously remove me like how you would not able to play as if you were out of your money from what I was playing as I was going to win big. And the next spin the bonus would activate when I returned to game immediately

I think it was to discourage not to play it anymore even though it was about to drop And it did everytime that happened many times It happened multiple times on a hold and win game I ended up loosing my winnings either way trying to get the bonus wagering cash in time but the fact is it was too messed up to do that. And knowing that they can try alter your play thinking it’s a glitch so they can gaslight you or say it’s the provider software. Sorry this sounds complicated I’m so annoyed I would not like too even know what if any withdrawl process would be like like the same as below is like spincity I don’t expect any of these sites to be accountable but it would be nice especially if they label themselves as a "fair play" casino

Dear baconpuff,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history to tomas@casino.guru?

Please highlight the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas

Hello there,  

After thoroughly analyzing the situation, we found that you have activated AskGamblers - 222 FS No Deposit 22/10/2023 no deposit bonus.

According to the terms and conditions of this bonus, no deposit is required to activate it, but the wagering of the bonus is done exclusively from the real balance. You have used the bonus and received a bonus balance. According to the rules of the bonus, this balance is blocked for use, as wagering is done only from the real balance. You made a deposit of 5 CAD and then continued wagering the bonus. When your real balance was exhausted, you contacted our support chat, where our manager informed you that you need to make an additional deposit to continue wagering the bonus.

доступно контекстное меню

Thank you to the CatCasino representative for the explanation.

Dear baconpuff

Please let me know if the explanation from the casino was satisfactory, or whether you need further assistance.

Dear baconpuff,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.