Casoola Casino - Player’s struggling to complete KYC verification.

hello i recently withdrew 1402 from the casino, i have been asked for id. Ok. I sent driving license it was accepted and address was accepted. Now for payment method it is still pending even tho they didnt do it the same day for the rest. i have been asking all the time and still nothing.

Dear Harry,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC account verification is a very important and essential process, during which casino makes sure that the money is sent to the rightful owner. None of the licensed and serious casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Afterwards, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Could you please advise how many days ago you have applied for a withdrawal and started the account verification?

Thank you in advance for your reply. I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Petronela

I asked for withdrawal on the 14th july. I also sent documents in on the 14th july to which my driving licence was accepted and address. But the payment method wasnt. I then asked chat the next 3 days any update other than escalate the problem. I sent another photo to try snd speed up process but still nothing. It has been nearly a week and the maximum time it says is 72hours

Temporary License Suspension players can only withdraw, so this came up on when i logged in and still nothing on my verifaction what does the license thing mean

Thanks

Thank you very much, Harry, for your reply. I have checked casino's license, and this is what I found https://secure.gamblingcommission.gov.uk/PublicRegister/Search/Detail/45235:

It seems as they have their license suspended at this time. Unfortunately, I don’t know the reason.

However, I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Lets hope yous can help because am getting the same message every day, thatthere going to escalate it

I would like to ask Casoola Casino to join this case to help the player to withdraw his winnings.

Just contacted today again and same response they have to escalate it, very frustrating

Hi Harry!

I can confirm that your documents have been accepted and your withdrawal has now been paid.

Apologies for the delay, this is due to the high level of queries we are handling at the moment.

If you need anything else, always feel free to contact me on here.

Thank you! 🙂

Great thanks i recieved funds

Dear harry,

Thank you for letting us know that your problem was solved. Please do not hesitate to contact us in the future if you come across any troubles, we will gladly help.

Best regards,

Nick

Casino.Guru