Casoola Casino - Casino website seems to be blocked.

Hi, I am having withdraw issues from months. I have sent multiple emails but it dint worked as the website is closed now and can't access. I tried to withraw multiple times for around 3-4 weeks but failed and now website is not working. My 22000 funds stuck so please release my withdrawal.

Dear pavankumarsangani9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your account successfully verified in the past? Have you tried any other devices to access your account?

Additionally, please forward any relevant screenshots and try to clear cache & cookies. My email address is petronela.k@casino.guru.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello there,

I have tried 3 weeks to withdraw funds and my account is fully verified. The website is not accessible since Dec 31st as this might be closed. I wrote so many emails to casoola but no one contacted. Kindly release my funds.

Thank you very much, pavankumarsangani9, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi pavankumarsangani9,

I've just reviewed your case and fully understand your concerns. I will contact the casino and we'll see what can be done to help you when it replies.

Dear Casoola Casino, I'd like to invite you to join this conversation and take a part in the complaint's resolution. Could you please share more information regarding the player's case? Have your website been under maintenance in general or have you stopped providing services for India? And what happened to the player's withdrawal request?

Looking forward to hearing from you.

Best wishes,

Natalia

Hi, i dint get any update on my complaint. Kindly look into this and have my funds released. Thank you

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Malta Gaming Authority (https://www.mga.org.mt/player-hub/lodge-a-complaint/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (natalia.b@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Natalia