Casoo Casino - Player’s account has been closed due to a deposit sent from 3rd party credit card.

THE CASINO DOES NOT APPEAR ON THE LIST AND I PLACED THE FIRST ONE THAT CAME OUT.

Casino :

https://www.casoo1.com/es

Enter money from my card and that of my wife (Logically with their approval), provide all the documentation that they asked me to be able to withdraw my earned money, they rejected all requests and by contacting them they have decided to block my account, without Return the money played or letting me get the money won, logically the player that is more than the won does not demand it but the won if and they refuse. I do not know if to report or what to do, because I deposited my wife's money but I provided photos of cards and other documentation. Can you help me?

Thank you

Dear Enrique,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but please understand that most casinos don’t accept deposits from 3rd parties. By registering an account, you agree to terms and conditions of the casino. In this specific case there is written: 

„5.1 You warrant that:

5.1.2 You are the rightful owner of the money which You at any time deposit in Your Account."

Please understand, that by depositing from your wife’s credit card you have breached one of the main rules. Casino voided your winnings for this reason and I’m afraid it is an irreversible process.

However, if the casino allowed you to use a card that hasn’t been issued in your own name, please forward a proof to my email address kristina.s@casino.guru (or post it here) and we will try to help.

Looking forward to hearing from you.

Best regards,

Kristina

Dear berges93,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.