The player from Germany had experienced technical issues with Casoo Casino, including being logged out after each deposit, prolonged wait times for deposit visibility, and various error messages that prevented gameplay. These issues had hindered his ability to use bonus spins and enjoy the games. After the player had communicated with the casino, he decided to close his account and requested the complaint to be closed. We had marked the complaint as 'resolved' in our system.
Casoo Casino - Player facing technical issues on Casoo casino.
Amount: €20
Casoo Casino
Safety Index:HighSafety Index
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8.7
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
Public
7 months ago
Translation
Hello!
I regularly deposit at Casoo and I have multiple errors that disturb and hinder me with each deposit while playing.
I'll explain a bit:
With each deposit, I'm redirected and logged out. I log back in, only to have to wait up to 60 minutes for my money to appear.
This wasn't the case initially, but now this has happened with my last 6 deposits.
Then, once the money eventually appears, I'd like to play slots from Pragmatic Play for example, and then I get the message "it seems you are not logged in".
So, I restart everything, delete all cache cookies, restart my phone and it still doesn't work. I turn off my wifi and suddenly it works?
Then, I want to activate bonus spins, which works... I go to play the game and every time, there's a different error message. Either I'm not logged in, the server connection simply hangs or most commonly, "Network Error". So, I miss out on my free spins every single time! It's a joke. I've tried nearly all the casinos and so far, I've had awful experiences! I'm desperately in need of help and I want to know what's happening!
Automatic translation:
Public
Public
7 months ago
Hello Paralel,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with xxx Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Do you have any real money balance on your casino at the moment? What did the casino tell you when you contacted them with these issues?
In case you are experiencing so many issues, I would recommend to try out a different casino if you do not have any remaining balance in Casoo Casino.
Looking forward to your answer.
Regards,
Nick
Public
Public
7 months ago
Translation
Hello, I have clarified everything with the casino and will have my account closed.
For the time being, I would say the complaint can be closed.
Thank you
Automatic translation:
Public
Public
7 months ago
Dear Paralel,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
