The player's account got blocked for an ongoing investigation on August 9, 2022. It was reactivated after approximately 1 month. The complaint is resolved.
Casombie Casino - The player's account is blocked.
Amount: €26
Casombie Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello, it is about the following. I made a deposit in the casino on August 9th, 2022. After about 5 minutes of playing time, I was logged out with the message that another user was logged in. I reported this to live chat and my account was suspended. Since then I've only been put off by the fact that suspicious activity was detected. And I should wait for the exam. It's been 8 days now that I haven't received a message about the ongoing process. Or information what is with my account. I still have a remaining balance. And I think it's a pity that the account was blocked.
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1 year ago
Hello aachef04,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casombie Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when are you registered in the casino? How much did you deposit in total? What is your current balance on your casino?
Please note that such investigation may take up to 14 days so I would definitely recommend to wait only.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
I just signed up. On 07/23/22 so I haven't used the site for long. I deposited about 300 euros. Remaining credit should be 46 euros or 26 euros I was just about to buy additional free spins while the error occurs.
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1 year ago
Could you please forward your communication with the casino and any additional proof to nikolas.b@casino.guru?
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1 year ago
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Hello, I have emailed you the conversation. Many Thanks
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1 year ago
Thank you aachef04 for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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1 year ago
Hello, aachef04,
I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Casombie Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear Casombie Casino Team,
Could you please provide us with an explanation of the player's situation in more detail? What is the estimated time frame for finishing the player's account investigation? How will he be informed about the results?
Thank you in advance for providing the information.
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1 year ago
Hi everyone,
We would like to inform you that the account of the user has been checked by the relevant department and the results have been sent to the user via email today.
Please accept our sincere apologies for the delay.
Should you have any other questions, feel free to contact us.
Best regards,
Casombie.com
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1 year ago
Translation
Account has been activated. issue can be closed. Thanks to casino guru.
And as a recommendation, everyone should avoid this casino. There are far better ones
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1 year ago
Greetings all,
Thank you, aachef04, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have your account unblocked. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Thank you too, Casombie Casino Team, for providing information and for your cooperation.
Best regards,
Branislav, Casino.guru
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