The player from Germany is dissatisfied with the withdrawal process. The player later received their winnings, therefore we marked this complaint as resolved.
Casombie Casino - Player’s withdrawal has been delayed.
Amount: €500
Casombie Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, I applied for a payment of 500 euros there on April 2nd... and have not received any feedback until now... the support always comes with the same standard text that it can take several days ..
I played there for the first time... and will probably be the last time when the matter is clarified... that has nothing to do with customer satisfaction...
I still play in other casinos and have never had any problems, the money was in the account after a week at the latest...
I've already read here that there are always problems with the payout at the casino...
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2 years ago
Dear thearnie,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina,
Thank you for your quick reply...
yes I will report ... hope that the casino will contact me soon ...
Kind regards
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2 years ago
Translation
Hello, unfortunately no time information by email or a payment on the account.
It's been 14 days now...
Kind regards
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2 years ago
Translation
Good morning, unfortunately still no information from the casino, via email or anything else 🤷🏼♂️
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2 years ago
Thank you very much for keeping me updated, thearnie. Do I understand correctly that this was your first withdrawal attempt? Could you please confirm that you have passed the verification?
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2 years ago
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Hello, yes it's the first payout... so far I haven't even been asked to verify myself.. let alone is it possible in the settings... I find it very strange...
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2 years ago
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like that
this afternoon the confirmation of the payment came by email and since this evening the money is on the account...
were now 17 days since the application...
I'm glad it worked.. but I'm used to something else, in other casinos where it takes 2 to 3 days...
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2 years ago
Awesome news, thearnie. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
