The player from New Zealand is dissatisfied she didn’t receive the promoted deposit bonus.Since the player played with the deposit before this situation could be sorted out, we were forced to reject this complaint.
Casombie Casino - Player didn’t receive a bonus.
Amount: 50 SYS
Casombie Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.7
Casombie Casino has a Safety Index of 8.7, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Dear TESSA,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Even though I understand your point of view, please understand, that each casino has a different bonus policy and rewarding system. If you played with your deposit, unfortunately, there is not much more we can do here.
In addition to this, we cannot punish the casino for not giving you the bonus.
If there is anything else, I could help you with, please do not hesitate to let me know, otherwise, I will be forced to reject this complaint. Thank you for understanding.
Best regards,
Kristina
Public
Public
3 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
